We receive a lot of questions and these are some of the most common. If your question is not here, contact us.

What payment options are available?We offer a variety of flexible payment options. You can pay for your 4wd 24/7 order via a credit or debit card, PayPal or Afterpay.
How long does it take to ship my order?We typically dispatch orders within 48 hours.
How do I track my order?After your order has been dispatched, we will email you a tracking link so you can see where your order is and the expected delivery date. We’ll also send you some handy notifications each time your parcel receives a new event scan in its journey to you. If your order is taking longer to get to you than the delivery estimate, or if you think it’s been lost or stolen, please contact us.
What do I do if my order has been lost or stolen?We all know we live amongst some pretty low-characters. Unfortunately our paths seem to cross when it comes to our highly-awaited 4WD 24/7 order! If you find out your parcel has been delivered, but not received, please contact us.
What do I do if my arrived damaged?If any products are delivered damaged, faulty or incorrect, please contact us.
How do I arrange to return a product?You can find all the information regarding how to return a product via our Returns page
Is there a way I can collect my order instead of having it delivered?We do not offer a pickup option. Instead, we use the best courier delivery services to ensure that you receive your order as quickly as possible.
Do you guys ship overseas?We ship to anywhere in Australia (even Tasmania!). Unfortunately, we cannot ship overseas at this time.
Has COVID affected delivery turnaround?We are working closely with our delivery partners to ensure your order arrives as quickly as possible. You may experience some delivery delays when couriers experience congestion during COVID lockdowns, or high-volume periods.